Policy

Privacy Policy

How personal, KYC and telematics data is collected, used, shared, retained and protected.

This document is a draft template prepared for internal review. It must be examined, adapted and executed under the guidance of a qualified advocate practising in India, and stamped as required under the applicable State Stamp Act before it becomes binding.

1. Data we collect

1.1Identity and contact data, KYC documents, bank details for payouts, nominee and emergency contacts.
1.2Vehicle, trip, GPS, charging and maintenance data generated during operations.
1.3Usage data from the website and portals, including device and log information.

2. How we use and share it

2.1To onboard partners and drivers, operate the fleet, settle payouts and meet legal obligations.
2.2Shared with lenders, insurers, service partners and regulators strictly to the extent necessary.
2.3We do not sell personal data. Marketing communication requires consent and can be withdrawn at any time.

3. Retention, security and rights

3.1KYC and financial records are retained for the period required under applicable law, then deleted or anonymised.
3.2Access controls, encryption in transit and role-based permissions protect stored data.
3.3You may request access, correction, withdrawal of consent or deletion by writing to the grievance officer.

4. General

4.1Governing law: the laws of India. Courts at Bengaluru, Karnataka shall have exclusive jurisdiction, subject to the Dispute Resolution Policy.
4.2Notices shall be delivered by email to the addresses recorded in the Registration Form and by registered post for termination or settlement notices.
4.3No provision of this document creates an employment, partnership or agency relationship beyond what is expressly stated.
4.4If any clause is held unenforceable, the remainder survives unaffected.
4.5This document, together with the Registration Form and annexed schedules, constitutes the entire understanding between the parties.