Policy

Refund Policy

Treatment of onboarding fees, driver deposits and partner contributions before and after deployment.

This document is a draft template prepared for internal review. It must be examined, adapted and executed under the guidance of a qualified advocate practising in India, and stamped as required under the applicable State Stamp Act before it becomes binding.

1. Before deployment

1.1Partner contributions are refundable in full, less documented third-party costs already incurred, if the vehicle has not been purchased or retrofit not commenced.
1.2Refund requests must be made in writing and are processed within 21 working days.

2. After deployment

2.1Once a vehicle is purchased, capital is represented by a physical asset and is not refundable as cash; exit is by asset return or liquidation under the Exit Policy.
2.2Driver security deposits are refunded within 15 days of handback, net of dues, challans and damage.
2.3Onboarding and documentation fees, where charged, are non-refundable once processing has begun.

3. General

3.1Governing law: the laws of India. Courts at Bengaluru, Karnataka shall have exclusive jurisdiction, subject to the Dispute Resolution Policy.
3.2Notices shall be delivered by email to the addresses recorded in the Registration Form and by registered post for termination or settlement notices.
3.3No provision of this document creates an employment, partnership or agency relationship beyond what is expressly stated.
3.4If any clause is held unenforceable, the remainder survives unaffected.
3.5This document, together with the Registration Form and annexed schedules, constitutes the entire understanding between the parties.